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Recommended Technology Platform

At MSP ONE, we build on what we call our “Recommended Technology Platform” (RTP). We know that using products within the platform will give you the optimal level of performance and stability to operate your business from, we walk the walk and use all of the services below within our company.

Recommended Technology Platform

Desktops

Desktops from vendors Apple, HP, Lenovo or Dell with the configurations & setup detailed below.

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Windows Devices

  • HP, Lenovo or Dell
  • Vendor Supported Warranty
  • Windows 10 Professional
  • Webroot AV
  • Webroot AntiMalware
  • MSP One End Point Backup
  • MSP One Monitor Service

Minimum Specifications: Intel i5, 8GB RAM, 240GB SSD
Recommended Specifications: Intel i7, 16GB RAM, 1TB SSD

Apple Devices

  • Vendor Supported Warranty
  • MacOS Catalina
  • Webroot AV
  • MSP One End Point Backup
  • MSP One Monitor Service

Minimum Specifications: Intel i5, 8GB RAM, 240GB SSD
Recommended Specifications: Intel i7, 16GB RAM, 1TB SSD

Telephony

Mobiles, Desk Phones and Soft Phones
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Mobile Devices

  • Apple, Samsung or Google
  • Vendor Supported Warranty
  • iOS 13 , Andriod 10
  • MDM

Minimum Storage Specifications: 32GB
Recommended Storage Specifications: 128GB

Desk/Soft Phones 

  • Yealink, 3CX
  • Vendor Supported Warranty

Printers

Recommended printers for different use cases found below
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Multifunctions
Vendor: 
Xerox

  • Automatic Document Feeder
  • Print/Scan/Fax
  • Colour Laser Printer
  • Multi Paper Tray

Desk Printers
Vendor: 
Xerox

  • Colour/Mono Laser Printer

Receipt Printers
Vendor: 
Starmicronics

  • Thermal laser printers

Label Printers
Vendor: 
Zebra

  • Thermal laser printers

Cloud Services

Email and Collaboration, Virtual Machines, Hosting. Everything off premises that ties into the business technology department.
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Email and Collaboration

  • Office 365 or G Suite Business Edition 
  • Office 365 or Docs, Sheets, Slides
  • One Drive for Business, Dropbox or Google Drive
  • Chrome Web Browser

Cloud Hosting

  • Azure, AWS or Google Cloud
  • Sydney Location
  • Vendor Supported SLA

Web Hosting

  • mspuno.domains
  • Managed WordPress
  • Vendor Supported SLA

Laptops

Laptops from vendors Apple, HP or Lenovo with the configurations & setup detailed below.
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Windows Devices

  • HP or Lenovo
  • Vendor Supported Warranty
  • Windows 10 Professional
  • Webroot AV
  • Webroot AntiMalware
  • MSP One End Point Backup
  • MSP One Monitor Service

Minimum Specifications: Intel i5, 8GB RAM, 240GB SSD
Recommended Specifications: Intel i7, 16GB RAM, 1TB SSD

Apple Devices

  • Vendor Supported Warranty
  • MacOS Catalina
  • Webroot AV
  • MSP One End Point Backup
  • MSP One Monitor Service

Minimum Specifications: Intel i5, 8GB RAM, 240GB SSD
Recommended Specifications: Intel i7, 16GB RAM, 1TB SSD

Servers

Servers from vendors Apple or HP with the configurations & setup detailed below.
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Windows Devices

  • HP
  • Vendor Supported Warranty
  • Windows Server 2016
  • Webroot AV
  • Webroot AntiMalware
  • MSP One Server Backup
  • MSP One Monitor Service

Minimum Specifications: Intel Xeon, 16GB RAM, 2 X 2TB SSD
Recommended Specifications: Intel E5, 32GB RAM, 2 X 2TB SSD

Apple Devices

  • Vendor Supported Warranty
  • MacOS Catalina
  • Webroot AV
  • MSP One End Point Backup
  • MSP One Monitor Service

Minimum Specifications: Intel i7, 16GB RAM, 1TB SSD
Recommended Specifications: Intel i7, 16GB RAM, 2 X 1TB SSD

Network Infrastructure

Routers, Switches, Access Points and Cabling
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Routers, Switches and Access Points

  • Vendors Cisco or Ubiquiti
  • Vendor Supported Warranty

Cabling

  • Cat6
  • Vendor Supported Warranty

Internet

Internet from Tier 1 providers such as Telstra, TPG or MSP One connectivity partners with the following capabilities.
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1-4 Staff on Site

  • ADSL 2+
  • Unlimited Data
  • Less than 200:1 Contention Ratio

5-10 Staff on Site

  • Fibre or High-Speed Wireless Link
  • Unlimited Data
  • 1:1 Contention Ratio
  • Vendor Supported SLA

10+ Staff on Site

  • Fibre or High-Speed Wireless Link
  • Unlimited Data
  • 1:1 Contention Ratio
  • Vendor Supported SLA

Third Party Vendors

Third Party Vendors
We are proud of our troubleshooting and communications skills and ability to solve diverse technical problems. For a technology that is out of scope within our RTP, it may take us extra time to familiarise ourselves with managing and supporting them.

Usually, these issues can and are often supported by a 3rd party vendor, and we may help you liaise with the vendor directly on your behalf to get the problem solved effectively and quickly.

With purchasing out of scope 3rd Party Vendor products, we may be able to buy items subject to availability. If any unforeseen problems are encountered during setup or ongoing maintenance, we will need to invoice you for this time.

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